I worked for weeks to find the absolutely perfect ring to upgrade my wedding bands. I found several designs in Iver Jewelry that I was compelled by as they were all so unique. I only hesitated because there weren’t a ton of reviews, but I decided to reach out on a specific ring that I kept coming back to.
The ring was originally supposed to have an oval opal stone but i had my heart set on a heart. I used the “ask a question” portal and received an email back that very same day stating to add an order note when ordering and they would email back with a mock up of the opal heart in the ring.
Once I ordered, it was another day before they sent the mock up to ensure they had everything correct. They started on the ring immediately once I gave the okay. The process from start to finish took about a month, which was along the time period I expected. Before they finalized everything, customer service reached back out to show a photo of the completed ring to make sure it was what I wanted. Everything was exactly as I wanted it to be.
They promised it would be shipped out the next week and even included a screenshot of the expected delivery date with the tracking number. Because I live in the US and they ship from California, I received the ring within three days. Moral of the story? Take a chance on the small business.