Shipping and Delivery
Our rings are high-quality, handmade jewelry. Order usually needs around 2 to 3 weeks to produce since every ring is made to order. Also, it usually takes around 7-10 days for shipping within the US.
If you choose the rush order service, we’ll prioritize your ring, and the fastest turnaround time is about 2 weeks!
- For domestic orders within the US, we offer complimentary standard shipping via USPS, ensuring reliable delivery without any additional cost. Customers seeking expedited delivery can opt for our Express Shipping service, fulfilled by FedEx, with a delivery time of 5 to 10 working days.
- For international orders spanning 242 countries worldwide, we provide Standard Shipping via USPS, delivering within 12 to 20 working days. Alternatively, customers can select FedEx, promising delivery within 7 to 15 working days.
For specific shipping details, please view our page-Shipping Method
Regardless of destination, we prioritize secure and timely delivery, ensuring that every customer receives their order promptly and with the utmost care.
Our Iverjewelry packaging is sleek and durable, offering both protection and sophistication.Perfect for gifting or storing your items.
We’ve designed custom packaging to match the style of our rings! It includes a flip-open ring box, a protective top-and-bottom cover box, and an envelope for the thank-you card and silver polishing cloth. Everything is packed in a sturdy shipping box for extra protection!
It's sturdy enough to withstand shipping and handling while maintaining its pristine appearance.It will definitely bring you joy and surprise when you receive it!
Of course! we ship all over the world(except Germany). Shipping costs will apply, and will be added at checkout.
Orders
You can use our size chart to get your ring size. page SIZE-CHART
You can also find your ring size through these methods! page RING-SIZE-GUIDE
1.Gemstone Replacing. Feel free to customize your ring by selecting the stone you love when placing your order.
2.Changing the Center Stone Shape.
3.Engraving. Engraving service is available and max 20 characters.
4.Have a specific style or shape in mind? Contact us to create a custom ring tailored to your vision. service@iverjewelry.com
Of course! We offer all kinds of customizations! Please contact us at service@iverjewelry.com for details!
We offer engraving services! Most rings can be engraved with up to 20 characters for size 7 US. Smaller ring sizes may allow fewer characters.
If you are in a hurry to receive your ring as soon as possible, I'd like to offer a rush service and it will charge a rush order fee of $100. I will finish the ring within 2 weeks!
Please contact me before placing an order to ensure that we can meet your deadline.
Warranty and Care
At IverJewelry, we take pride in crafting each piece to the highest quality. Our jewelry is celebrated for its exceptional craftsmanship, and we’re so confident in our work that we offer a one-year warranty on every purchase (with valid proof of purchase).
Covers:
- Repairs & resizing (up to 1 size, within 90 days)
- Manufacturing defects
Does not cover:
- Discoloration from chemicals, makeup, or water
- Wear and tear (e.g., bent prongs, lost stones)
- Theft or loss
For warranty support, contact service@iverjewelry.com
We provide services in larger size, at an additional cost of $30 per ring.(Over 9US is a large size ring)
Here are some tips for your silver or gold ring:
1.Regular Cleaning:
Clean your gold and silver rings regularly to remove dirt, oils, and tarnish buildup. Use a soft, lint-free cloth to gently wipe the surface of the rings. For stubborn dirt or tarnish, you can use a jewelry cleaning solution specifically formulated for gold and silver.
2.Avoid Harsh Chemicals:
Remove your rings before using harsh chemicals such as household cleaners, chlorine bleach, or hair products. These chemicals can damage the metals and gemstones in your rings.
3.Storage:
Store your gold and silver rings separately from other jewelry to prevent scratching. You can use individual jewelry pouches or compartments in a jewelry box to keep them safe.
4.Avoid Exposure to Moisture:
Remove your rings before swimming, bathing, or engaging in activities where they may be exposed to moisture. Moisture can accelerate tarnishing, especially for silver jewelry.
Here are some ring care tips for various gemstones:
1. Opals:
- Opals are relatively soft and sensitive to sudden temperature changes, so avoid exposing them to extreme heat or cold.
- Clean opal rings gently using a soft brush and mild soapy water, then rinse thoroughly and pat dry with a soft cloth.
- Avoid exposing opals to harsh chemicals or cleaning agents, as they can damage the stone's delicate surface.
2. Emeralds:
- Emeralds are relatively hard, but they can still be brittle and prone to cracking if subjected to sharp impacts.
- Avoid wearing emerald rings when engaging in activities that may expose them to knocks or bumps.
- Clean emerald rings with a soft brush and warm, soapy water. Avoid ultrasonic cleaners and steam cleaners, as they can damage the stone.
3. Pearls:
- Pearls are delicate and can be easily scratched, so store them separately from other jewelry to prevent abrasion.
- Avoid exposing pearls to chemicals such as perfumes, hairspray, and cosmetics, as they can dull the pearls' luster.
- Clean pearl rings with a soft, damp cloth after each wear to remove any dirt or oils. Avoid submerging pearls in water or using harsh cleaners.
4. Moss Agate:
- Moss agate is a relatively durable stone, but it can still be scratched by harder materials.
- Clean moss agate rings with a soft brush and mild soapy water, then rinse thoroughly and pat dry with a soft cloth.
- Store moss agate rings away from other jewelry to prevent scratching and damage.
5. Moissanite:
- Moissanite is a very durable stone, second only to diamonds in hardness, so it's relatively low maintenance.
- Clean moissanite rings with a soft brush and mild soapy water, then rinse thoroughly and pat dry with a soft cloth.
- While moissanite is resistant to scratching, it can still accumulate dirt and oils over time, so regular cleaning will help maintain its brilliance.
In general, it's a good idea to remove rings when engaging in activities that may expose them to chemicals, harsh impacts, or extreme temperatures. Regular cleaning and gentle care will help preserve the beauty of your gemstone rings for years to come.
Payment
We offer financing for all of our products. The best way to get payment plans is through the checkout and choose 'After Pay' and you'll be provided with payment options.
Not eligible for a financing plan at the check out? No worries, just reach out to service@iverjewelry.com and we will guide you step by step with the manual financing plan.
Returns
We hope you love your order! If you’re not completely satisfied, please contact us first at service@iverjewelry.com so we can help resolve the issue.
If you still wish to return your item, you may do so within 7 days of receiving your rings. All jewelry must be returned in its original packaging and condition, with no signs of wear or alteration.
Returns not due to quality issues:
- A 30% restocking fee applies per ring.
- Rings with diamonds incur an additional $100 restocking fee.
- You are responsible for return shipping costs.
Returns not accepted for:
- Custom rings
- Engraved rings
- Full eternity rings
- Adjusted wedding bands
- Requests beyond the 30-day return period
Refunds will be issued within 1–3 days of receiving the return, minus shipping and restocking fees.
Our rings are handmade to order. If you cancel the order within 24 hours of placing the order, we will not deduct the money. If the item is returned after more than 24 hours or if there is no quality problem after receipt, we will charge a certain fee based on the price of a single ring.
Contact us
If you need customer service, please feel free to contact us at service@iverjewelry.com. We will reply you as soon as possible in 12 hours.