Shipping and Delivery
Our rings are high quality handmade jewelry rings. Order usually needs around 2 to 3 weeks to produce since every rings are made by orders. Also, it usually needs around 7-10 days for shipping within the US.
- For domestic orders within the US, we offer complimentary standard shipping via USPS, ensuring reliable delivery without any additional cost. Customers seeking expedited delivery can opt for our Express Shipping service, fulfilled by FedEx, with a delivery time of 5 to 10 working days.
- For international orders spanning 242 countries worldwide, we provide Standard Shipping via USPS, delivering within 12 to 20 working days. Alternatively, customers can select FedEx, promising delivery within 7 to 15 working days.
For specific shipping details, please view our page-Shipping Method
Regardless of destination, we prioritize secure and timely delivery, ensuring that every customer receives their order promptly and with the utmost care.
Our Iverjewelry packaging is sleek and durable, offering both protection and sophistication.Perfect for gifting or storing your items.We utilize secure, discreet packaging materials. It's sturdy enough to withstand shipping and handling while maintaining its pristine appearance.It will definitely bring you joy and surprise when you receive it!
Of course! we ship all over the world(except Germany). Shipping costs will apply, and will be added at checkout.
Orders
You can use our size chart to get your ring size. page SIZE-CHART
Of course! We offer all kinds of customizations! Please contact us at service@iverjewelry.com for details!
Engraving service is available and costs $20 characters for 7 US usually, the smaller the size, the fewer characters.
If you are in a hurry to receive your ring as soon as possible, I'd like to offer a rush service and it will charge a rush order fee of $100. I will finish the ring within 2 weeks!
Please contact me before placing an order to ensure that we can meet your deadline.
Warranty and Care
At IverJewelry, we believe that our pieces are made to the highest quality. Our jewelry is known for its quality and craftsmanship.In fact, we are so confident that we offer a one year warranty on every piece of jewelry you purchase (with a valid proof of purchase).
Our warranty includes: All repairs and resizing (No less or more than 1 size) within 90 days of purchase.Correcting any manufacturing defects.
Our warranty does not include: The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing. Damage due to wear such as worn or bent prongs or the resulting loss of gemstones. Theft or loss of the ring.
For warranty issues please contact us at: service@iverjewelry.com
We provide services in larger size, at an additional cost of $30 per ring.(Over 9US is a large size ring)
Here are some tips for your silver or gold ring:
1.Regular Cleaning:
Clean your gold and silver rings regularly to remove dirt, oils, and tarnish buildup. Use a soft, lint-free cloth to gently wipe the surface of the rings. For stubborn dirt or tarnish, you can use a jewelry cleaning solution specifically formulated for gold and silver.
2.Avoid Harsh Chemicals:
Remove your rings before using harsh chemicals such as household cleaners, chlorine bleach, or hair products. These chemicals can damage the metals and gemstones in your rings.
3.Storage:
Store your gold and silver rings separately from other jewelry to prevent scratching. You can use individual jewelry pouches or compartments in a jewelry box to keep them safe.
4.Avoid Exposure to Moisture:
Remove your rings before swimming, bathing, or engaging in activities where they may be exposed to moisture. Moisture can accelerate tarnishing, especially for silver jewelry.
Here are some ring care tips for various gemstones:
1. Opals:
- Opals are relatively soft and sensitive to sudden temperature changes, so avoid exposing them to extreme heat or cold.
- Clean opal rings gently using a soft brush and mild soapy water, then rinse thoroughly and pat dry with a soft cloth.
- Avoid exposing opals to harsh chemicals or cleaning agents, as they can damage the stone's delicate surface.
2. Emeralds:
- Emeralds are relatively hard, but they can still be brittle and prone to cracking if subjected to sharp impacts.
- Avoid wearing emerald rings when engaging in activities that may expose them to knocks or bumps.
- Clean emerald rings with a soft brush and warm, soapy water. Avoid ultrasonic cleaners and steam cleaners, as they can damage the stone.
3. Pearls:
- Pearls are delicate and can be easily scratched, so store them separately from other jewelry to prevent abrasion.
- Avoid exposing pearls to chemicals such as perfumes, hairspray, and cosmetics, as they can dull the pearls' luster.
- Clean pearl rings with a soft, damp cloth after each wear to remove any dirt or oils. Avoid submerging pearls in water or using harsh cleaners.
4. Moss Agate:
- Moss agate is a relatively durable stone, but it can still be scratched by harder materials.
- Clean moss agate rings with a soft brush and mild soapy water, then rinse thoroughly and pat dry with a soft cloth.
- Store moss agate rings away from other jewelry to prevent scratching and damage.
5. Moissanite:
- Moissanite is a very durable stone, second only to diamonds in hardness, so it's relatively low maintenance.
- Clean moissanite rings with a soft brush and mild soapy water, then rinse thoroughly and pat dry with a soft cloth.
- While moissanite is resistant to scratching, it can still accumulate dirt and oils over time, so regular cleaning will help maintain its brilliance.
In general, it's a good idea to remove rings when engaging in activities that may expose them to chemicals, harsh impacts, or extreme temperatures. Regular cleaning and gentle care will help preserve the beauty of your gemstone rings for years to come.
Payment
We offer a payment plan.It can be a weekly or monthly payment plan.
The first payment will be $100 at least. When the first payment is up to 1/2 of the order total, we will start making your ring.
The piece will be shipped once the last payment is paid.
Returns
We hope you love the item you ordered! If you are not completely satisfied with your purchase, please contact us to discuss how to best resolve whatever matter and meet your needs.
If you still don't want to own it, you can contact us within 7 days after receiving the rings. Please contact us first( E-mail: service@iverjewelry.com) before returning any items and we will give you instructions on returning them.
Returns unrelated to quality, $100 each ring will be deducted as a restocking fee(Rings with diamond side stones incur an additional $100 restocking fee).
All jewelry must be returned in its original condition without any signs of wear or alteration. I don't accept returns as following:
- Custom rings.
- Ring with engravings.
- Full eternity ring
- Adjusted wedding band.
- Request exceeding the return period-30days.
The refund will be refunded within 1-3 days after our after-sales staff receives the return package. Shipping costs are non-refundable.A refund will be issued minus shipping and restocking fees.The restocking fees are:30% of order.You will be responsible for paying for your own shipping costs for returning your jewelry.
Our rings are handmade to order. If you cancel the order within 24 hours of placing the order, we will not deduct the money. If the item is returned after more than 24 hours or if there is no quality problem after receipt, we will charge a certain fee based on the price of a single ring.
Contact us
If you need customer service, please feel free to contact us at service@iverjewelry.com. We will reply you as soon as possible in 24 hours.