Oval Cut
Pear Cut
Marquise Cut
Round Cut
Kite Cut
Hexagon Cut
Heart Cut
Emerald Cut
Conffin Cut
Shipping Protection
Optional protection for lost, damaged, misdelivered, or delayed packages. Coverage is subject to terms and conditions.
Loss Coverage
- Domestic Packages: If your packages are not marked as "Delivered" by the courier within 30 days from the date of shipment, we will consider them lost.
- International Packages: If your packages are not marked as "Delivered" by the courier within 60 days from the date of shipment, we will consider them lost.
- Packages Marked as "Delivered": If your packages are marked as "Delivered" by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.
For the cases mentioned above, we will compensate you with either a replacement or a refund, which will not exceed the original purchase value of the items.
Damage Coverage
If your packages are damaged during transit, we will compensate you by offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.
Mis-delivery by Courier
If the delivery address provided does not match the address specified in your order information, we will compensate the costs incurred to correct the address, subject to our approval.
Delay
If the item is not received within the agreed time, the customer may be eligible for a delay compensation of up to USD5 (or USD5 equivalent) per order.
How to file a claim?
All issues must be reported within 90 days of the order date.
- Issue of Loss: If the package is not marked as "Delivered" by the courier company, it must be reported within 90 days after the order date. If the package is marked as "delivered" but not received, it must be reported within 7 days from the time the courier's tracking record is updated to "delivered."
- Issue of Damage:
- If the package is delivered with damage, it must be reported within 7 days from the time the courier's information is updated to "delivered."
- Mis-delivery by Courier:
- If you find that the package has been delivered to the wrong address, please report it to us immediately.
- Issue of Delay:
- If the item is not received within the agreed time, please report the issue via Xcotton Resolution Center upon discovery and within 90 days from the Date of Delivery.
If Your Covered Product is damaged or malfunctions, please report the issue at
E-mail:merchantsupport@xcotton.ai
Cancellation
If your order has not been shipped, please contact us to request a refund for the shipping protection. If your order has already been shipped, the shipping protection cannot be canceled.
Protect your jewelry against loss, damage, and delivery issues with optional xCotton Shipping Protection. Learn more: https://xcotton.ai/
At Iver Jewelry, all rings are crafted using US standard ring sizes. If you use a different sizing system, please refer to our Ring Size Conversion Chart for an easy comparison.
→ Click here to view the Size Chart
For the most accurate measurement, we also offer professional ring sizing tools. Many customers prefer to order a sizing tool first to find their perfect size before customizing their ring.
You can also learn how to measure your ring size at home using everyday items by following our Ring Size Guide.
Our rings are high-quality handmade jewelry rings. Orders usually take 3 to 4 weeks to produce, as every ring is made to order. Additionally, shipping within the US typically takes around 5-7 days.
Learn more about shipping methods
- Gemstone replacing. Any gemstones in the ring can be replaced with others.
- Bigger or smaller ring size(smaller than US size 3 or larger than 9).
- Metal is not in the list(we can do solid 10k,14k,18k white/rose/yellow gold or 925 sterling silver).
- Engraving.Engraving service is available and max 20 characters for 7 size US usually, the smaller the size, the fewer characters.
- Payment Plan：We offer a payment plan.It can be a weekly or monthly payment plan.
- Rush Order. I'd like to offer a rush service.
We hope you love the item you ordered! Everything is to serve you better. I hope the following refund policies will be helpful to you.
Our refund and return policy last 30 days. If 30 days have passed since you received your item(s), we won’t offer you a refund or exchange.We are very confident in the high quality of our products, but if there is a need for repair due to force majeure, we will also provide you with a one-year warranty service(with a valid proof of purchase). Please refer to our warranty policy for details.
To be eligible for a return, all jewelry must be returned in its original condition without any signs of wear or alteration.
Refund and Returns
Notice：If you don't want to own it, please get in touch with us at (service@iverjewelry.com)first before you request a return/refund.Because all of our items are made to order, it means that we only produce after you place your order. So,I don't accept returns as following:
- Custom rings.such as ring sizes over 9US or under 3US / changing the main stone / changing side stones / changing the style of the band/engraving on the ring are non-refundable.
- Unique, accidental, or random damage that is the result of your use or wear and tear of a product.
- Second return or exchange product.
- Full eternity ring.
- Product loss due to incomplete shipping address.
The refund will be refunded within 1-3 days after our after-sales staff receives the return package. A refund will be issued minus shipping and restocking fees.
If the items themselves have no quality problems, we will charge a 30% restocking fee of order for the refunds & returns.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.
All decisions made by IverJewelry are final.
Cancellation Refund Policy
In order to make your order can be completed according to your requirements! Please check the spelling, date and name before placing an order. After placing an order, we will send you an order confirmation email. If you find that the order is wrong, please contact us immediately.
Generally, all items will be ready for design or put into production after we receive payment.Therefore, Orders can be canceled for free within 72 hours after purchase.Refunds made after 72 hours of purchase will be subject to a 30% materials and processing fee.This amount will be deducted from a full refund. It also covers our tax and administrative fees, shipping and packaging costs, and lost materials and doesn't cover the effort involved - we don't earn anything on this.
Please get in touch with us at (service@iverjewelry.com) for questions related to refunds and returns.
